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"Your guide for planning your Bed and Breakfast Experience in Ontario"
FOBBA Code of Ethics
Definition of a Bed and Breakfast as defined by FOBBA
"An owner-occupied private residential dwelling that is the owner's principal residence, and in which the owner has control of the environment. It provides temporary accommodation not exceeding 28 consecutive days, and amenities and services auxiliary to guest accommodation including the preparation and service of breakfast for an all-inclusive fee."
A FOBBA approved Bed & Breakfast is committed to maintaining FOBBA standards.
All Bed and Breakfast hosts are required to provide:
- a high standard of cleanliness
- good quality furnishings and linens in guest rooms
- an adequate number of bathrooms with sufficient hot water and high quality fixtures
- a breakfast of consistently high quality which is included in the room rate
- provisions for the safety and fire protection of guests consistent with regulatory guidelines
- friendly guidance and assistance to guests about local attractions and places of interest
- All hosts shall have a published, reasonable deposit and cancellation policy.
- All hosts are required to carry adequate liability insurance.
- All hosts shall comply with the Canadian and Ontario Human Rights Code.
- All hosts shall provide accommodation, services and meals consistent with their own advertising.
- All hosts shall respond to guest complaints either verbally or in writing.
- All hosts agree to confer with the Complaints Committee of FOBBA regarding resolution of complaints.
- All hosts agree to implement any recommendation of the complaints committee.
- Failure to implement the recommendations of the Complaints Committee will result in withdrawal of the Federation Certificate of Membership.
All complaints should be addressed to:
Federation of Ontario Bed & Breakfast Accommodation
Complaint Committee
73 George Street
Waterloo, Ontario, N2J 1K8
email
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